Terms and Conditions
These terms form the agreement between you and Casibom Casino and apply each time you open an account, place a wager, or claim a promotion. Please read them before depositing.
Agreement, eligibility, and registration
Casibom Casino operates under licence ALSI-202510007-FI1 granted by Anjouan Gaming, the regulatory body of the Government of the Autonomous Island of Anjouan, Union of Comoros. Creating an account confirms that you accept these terms in full together with the Privacy Policy and Responsible Gaming policy.
You must be at least eighteen years old, or older where local law sets a higher threshold, and legally permitted to gamble where you are physically located. You are solely responsible for establishing whether online wagering is lawful in your jurisdiction; we make no representation about legality outside the territories we serve.
Each person may hold exactly one account, registered under their own verified name. Duplicate accounts, accounts opened on behalf of another person, and accounts created with false particulars will be closed. Where fraud is established, winnings arising from the affected accounts may be forfeited and deposits returned less any amounts owed.
Residents of restricted territories are barred from playing regardless of technical measures. Using a VPN, proxy, or falsified location data to circumvent geographic blocks is a material breach and grounds for immediate closure.
Funding, withdrawals, and dormant balances
Deposits must originate from a payment instrument held in your own name. Third-party funding is refused, and any deposit reaching us from an unrelated source will be sent back to its origin.
Verification must be complete before a first withdrawal is authorised. We review documents within seventy-two hours in the ordinary course; complex source-of-funds checks may take longer, and we will keep you informed if that occurs.
Withdrawals are returned by the method used to deposit wherever the processor permits it. Minimum and maximum limits per transaction and per calendar month are published on the cashier page and may be adjusted with notice.
An account with no login, wager, deposit, or withdrawal for twelve consecutive months is classified as dormant, and a monthly administrative charge may be levied against any remaining balance, never exceeding that balance. Logging in reactivates the account and stops further charges.
Bonuses, wagering, and prohibited play
Promotional credit is optional. Each offer carries its own terms specifying the qualifying deposit, wagering multiple, contribution rates by game category, maximum stake while a bonus is active, and expiry date. Those specific terms sit alongside this document and take priority where they conflict on the point in question.
Unless the individual offer states otherwise, bonus funds are wagered after cash, wagering requirements must be met before any withdrawal, and an early withdrawal request voids the outstanding bonus and any winnings derived from it.
Strategies designed to extract value without genuine risk — low-margin hedging on table games, coordinated play between linked accounts, deliberate stake patterns that exploit an offer's mechanics, or the use of automated software — are prohibited. Where such conduct is identified, the associated bonus and its proceeds are removed and the underlying deposit remains withdrawable.
Malfunctions void all resulting plays and pays. If a game, jackpot ticker, or payout table displays an incorrect result because of a software or communications fault, the affected rounds are cancelled and stakes returned.
Account security and platform availability
You are responsible for keeping your login credentials confidential. Activity conducted through your credentials is treated as your own unless you have notified us of a compromise, so please report any suspected unauthorised access without delay.
Access may be suspended temporarily for scheduled maintenance, security incidents, provider outages, or regulatory instruction. We aim to schedule planned work during periods of low activity and to announce it in advance where practical.
Casibom Casino is not liable for losses arising from your own hardware, connectivity failures, or third-party services beyond our control. Where a wager is interrupted by such a failure, the outcome recorded on the game provider's server is definitive.
We may amend these terms to reflect legal, technical, or commercial developments. Revisions are posted with an updated revision date, and continued use following publication signifies acceptance. Changes that materially reduce your rights are notified by email in advance.
Complaints, governing law, and closure
Raise any concern first with our support team, who will acknowledge it within twenty-four hours and aim to resolve it within fourteen days. Please include your account username, relevant dates, and any transaction references.
If the outcome does not satisfy you, the matter may be escalated to our internal complaints manager and thereafter to the licensing authority in Anjouan, whose determination we will honour.
You may close your account at any time by contacting support; any confirmed balance is returned once outstanding verification is complete. We may terminate the relationship on notice, or immediately in cases of fraud, abuse, or legal requirement, and will remit any balance properly due.
This agreement is governed by the laws applicable to the licence holder in the Autonomous Island of Anjouan, Union of Comoros. Nothing here removes consumer protections that apply compulsorily under the law of your country of residence.
- Casibom Casino support — [email protected], replies within twenty-four hours
- Live chat — available around the clock from the help icon on every page
- Complaints escalation — [email protected], and thereafter Anjouan Gaming as licensing authority for ALSI-202510007-FI1